Cabot Credit Management Appoints a Head of Customer Journey

Cabot Credit Management (CCM), a leading acquirer and manager of consumer debt, has appointed Deborah Green as Head of Customer Journey.

Green who previously was Head of Customer Operations (Recoveries) for CCM, has over seventeen years experience in consumer debt recovery. In her new role she will be responsible for the management of the overall customer journey, including the customer call framework and letters, customer experience and customer care.

Ryan Stanley, Operations Director for CCM, said: "We are delighted that Deborah has taken this key role as head of customer journey. She already has great experience overseeing our call centre operations and this will enable her to support the optimisation of the customer's journey from the start of their relationship with us through to their financial end goal. Our aim is to continue to ensure that our customers are at the heart of our organisation and we are the best at what we do."

Green started in this industry at Cabot Financial as a customer consultant in 1998 before moving to work at director level for ten years with debt purchaser Thames Credit Ltd which then became part of Aktiv Capital. In 2009 she rejoined Cabot as head of customer operations until this year.

Green start with immediate effect and will report directly to Stanley.

About Cabot Credit Management

Cabot Credit Management is a market leader in debt purchasing, contingency collections, and customer tracing, and is divided into three specialty businesses: Cabot Financial, Cabot Financial Ireland, and Apex Credit Management.

The combined Cabot Credit Management group has purchased assets totalling £11.9 billion, manages over £2 billion of assets on behalf of clients, collects over £30 million per month on portfolios it either owns or services on behalf of clients, and has delivered consistently strong financial performance, having grown its business in each of the last 16 years without exception.

The group, which has purchased over 4 million customer accounts, employs approximately 950 people with offices in Kings Hill, Stratford-upon-Avon, Dublin, Worthing and London. The company prides itself on its ethical values, customer service and high standards. It has an impressive list of accolades including:

• Investors in People Gold and Champion awards
• Sunday Times Top 100 Best Companies To Work For - 2013
• Sunday Times Profit Track 100 - 2013

The controlling shareholder of Cabot Credit Management is Encore Capital Group, an international speciality finance company providing debt recovery solutions, with the remaining equity being held by a fund advised by J.C. Flowers & Co. in addition to company management.