Company culture

Our company culture is defined by the way we treat our consumers and the way we treat each other: with integrity, respect and fairness. People in financial difficulty often feel as though they have run out of options and life becomes a struggle. Our company culture aims to empower people. We empower our people to achieve more for our consumers, giving them the choices they need to make the right financial decisions.

We ensure that all our colleagues are supported, empowered and motivated to do their best. We also pride ourselves on giving everyone the tools and opportunities they need to thrive.

By creating a collaborative working environment where colleagues can achieve their personal and professional goals, we create a culture that encourages great outcomes and the right results follow.

Diversity and Inclusion

Building a diverse and inclusive culture that’s reflective of our customers and our communities is one of our top priorities. We know it maximises our innovation and creativity, reduces bias in our decision-making and ensures everyone can thrive at work. We embrace diversity in our daily work life and celebrate it throughout the year.

Career development

Here at CCM, we actively promote our people to of their career and fully believe in helping them achieve their goals. We will provide the training, coaching, and mentoring that will support your development and grow you as an individual to reach your true potential.

All colleagues will receive a comprehensive induction upon joining, which will provide the foundation needed to confidently move you into your role. Further training and development opportunities are made available to you to help improve your skills and ensure you continue to learn and develop throughout your career. We know professional qualifications and development are important to you as well, so we offer a range of learning programmes, some of which are accredited by the Institute of Customer Service, Chartered Management Institute, and other leading organisations such as Insights Discovery. During your time at CCM you will have access to a wide variety of learning solutions made available through multiple channels, including eLearning.