Cabot Financial UK

What you’ll be doing

As a Customer Consultant, you will be responsible for handling inbound and outbound calls, speaking and listening to our customers who are in different financial positions, tailoring affordable repayment plans to help them on the road to financial recovery. The role is 100% telephone based and involves speaking to various customers on a daily basis. You will have the opportunity to positively impact customer’s lives and make a real difference.

What we need from you

We are looking for people with experience in:

• Working in a busy, fast paced customer service environment
• Taking ownership of the customer’s journey, going above and beyond for each customer, and overcoming and finding solutions to their queries and complaints should they arise
• Diffusing situations when a customer has become angry or upset
• Influencing and negotiating
• Working to demanding targets, KPIs and deadlines whilst remaining self-motivated and driven with a “can-do” attitude

This is a permanent, full time position and we invest a lot in our new starters. We are looking for people that are truly interested in starting a long-term career with us and joining our other Customer Consultants who describe the role as “rewarding”, “interesting” and “diverse”!

When you join, you will complete your training in our Covid safe office and then there is the potential to be part home based once you are competent in your role. You will work on a 40 hour per week rotating shift pattern, that consists of:

• An early week: 8am – 3:30pm
• A core shift week: 9am – 4:30pm
• A late week: 12:30pm – 8pm
• A mid shift week: 10:30am – 6:30pm
• Every other Saturday: 9am– 1:30pm

The fun facts

Our Customer Consultants play the most important part in accomplishing our mission which is to deliver pathways to economic freedom for our customers. We recognise that it’s their amazing efforts, hard work and dedication that sets us apart from the rest, so we offer a highly competitive salary and benefits package, including:

• A competitive salary of £19,500-25,000 depending on experience plus a fantastic monthly bonus.
• Bi-annual salary reviews
• An enhanced holiday allowance – 30 days holiday including all bank holidays and the opportunity to take an additional 5 days unpaid holiday each year
• Monthly incentives where you can win some great prizes
• Discount and cash back on hundreds of high-street shops
• Insurance - healthcare cash back plan, travel insurance, life assurance
• 2 paid volunteering days per year

Next steps:

If this sounds like you and you have got what it takes, come and join our rapidly expanding company! We are looking for people to attend Zoom interviews over the coming weeks.

We offer a comprehensive 8-week training period with opportunities to gain qualifications and develop your knowledge, skills and experience therefore please note that we are unfortunately able to accommodate any holiday during the first 8 weeks training period.

Diversity and inclusion are very important to us at Cabot and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

**At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK – we are unfortunately unable to offer sponsorship.