The Institute of Customer Service
The independent, professional membership body for customer service
Awards, Accreditations & Memberships
Memberships & Accreditations
Credit services association
The UK trade association for the debt collection and debt purchase industry
Great Place to Work
Great Place to Work is the global authority on workplace culture. They’ve been listening to employee voices for over 40 years, to determine what makes a truly great place to work.
Through their employee surveys and For All™ methodology, Certification™ and our Best Workplaces™ lists, they recognise what organisations are doing right and help them to continually improve.
Awards
2024
Institute of Customer Service Customer Satisfaction Awards 2024
Cabot Financial - Customer Commitment Award – Business-to-Consumer
Recognition that we have differentiated ourselves through a well communicated customer commitment and shown clear evidence of our customer-oriented culture and consistent commitment to customer service excellence
2023
Collections and Customer Service Awards 2023
Mortimer Clarke Solicitors - Best Legal Services Provider of the Year
Further Recognition of the strength of Mortimer Clarke's offering over an extended period of time.
Credit Awards 2023
Mortimer Clarke Solicitors - Law firm of the year
Further Recognition of the strength of Mortimer Clarke's offering over an extended period of time.
Cabot Financial - Outstanding Conduct in Collections
Recognition of our strong customer focus and the culture that drives it
2021
Credit Services Association awards 2021
Cabot Financial & CallMiner for Contact Centre Solution - Innovation Award
Cabot Financial & CallMiner were thrilled to receive three awards after in recognition of the excellent solution using real time technology and constant assessment of customer satisfaction and outcomes.
Collections and Customer Awards 2021
Cabot Financial & CallMiner for Contact Centre Solution - Best Use of Technology
Institute of Customer Service Awards 2021
Cabot Financial & CallMiner for Contact Centre Solution - Best Application of Technology
To read more about the awards please click here
Credit Awards 2021
Mortimer Clarke Solicitors - Law firm of the year
Lending Awards 2021
Mortimer Clarke Solicitors - Best Legal and Advisory Service
Further recognition of our impressive track record and strong evidence of success.
2020
Credit Awards 2020
Cabot Financial for Best Company to work for - Service Provider
For the first time Cabot Financial have won this award in recognition of its impressive track record and strong evidence of success.
Credit and Collections Technology Awards 2020
Cabot Financial & CallMiner for Contact Centre Solution
Cabot Financial & CallMiner were thrilled to receive this award after submitting a joint entry, in recognition of the excellent solution using real time technology and constant assessment of customer satisfaction and outcomes.
Collection & Customer Service Awards 2020
Mortimer Clarke Solicitors (MCS) for Best Legal Services Provider
For two years in a row MCS have been recognised for its innovation and advanced technology to support improvements to its operations.
To read more about the awards please click here
2019
Collection & Customer Service Awards 2019
Cabot Financial for Best Vulnerable Customer Support - Strategy
Cabot Financial wowed the judges with a "holistic approach to vulnerability. The business combined colleague welfare, consumer education, colleague training, awareness and technology to respond quickly to customers".
Collection & Customer Service Awards 2019
Cabot Financial for Debt Purchaser of the year
Cabot Financial are delighted to be recognised as the debt purchaser of the year which shows the professionalism throughout the business.
Collection & Customer Service Awards 2019
Mortimer Clarke Solicitors (MCS) for Best Legal Services Provider
MCS have shown combining innovative customer feedback tools, with strong conduct and compliance management, is a winning combination.
To read more about the awards please click here
Credit Awards 2019
Cabot Financial for Best Vulnerable Customer Strategy provider
Cabot Financial has made innovative use of real-time speech analytics to identify vulnerable customers.
Credit Awards 2019
Mortimer Clarke Solicitors (MCS) for Law Firm of the Year
“In a hotly-contested category, Mortimer Clarke demonstrated strong evidence of use of technology and improved KPIs.”
UK Customer Satisfaction Awards 2019
Cabot Financial for Employee Engagement Strategy
Cabot Financial have been recognised for demonstrating an employee engagement strategy that has led to an improvement in performance and customer satisfaction.
To read more about the awards please click here